Move your 0800 to AI without moving your number.
Switching to Superlyne is a routing change, not a rip-and-replace. Start with a trickle of calls, turn it up as it earns your trust, and switch back in minutes if you ever need to.
How your 0800 actually works
An 0800 number isn't a phone line. It's a signpost.
When someone dials it, your carrier checks one setting, "where do these calls go?", and sends the call there. Today it points at your reception or your current phone menu. Going live with Superlyne just means pointing it at your AI front door instead. That is the whole change. Everything below is about how carefully you get to make it.
Three levers, in escalating order
You control the pace at every step.
The flip
Reversible in minutesChange the one setting so calls land on your AI front door instead of reception. Callers dial the same number they always have, and their caller ID still comes through, so regulars are recognised and greeted by name. If anything isn't right, you change the setting back and reception is answering again in minutes, not days. Your existing setup stays fully live the whole time.
The dial
Start at 1%, turn it upInstead of switching everyone at once, split the calls: 1% to the AI, 99% to reception, then raise the share as the results earn it. Your carrier can split by percentage, and routing through a number we control gives you finer control still, like sending a pilot group to the AI first while everyone else lands on reception unchanged.
The port
Optional, 2 to 6 weeksPorting transfers ownership of the number to our platform and ends your dependency on the old provider's account. It is not the go-live event, and plenty of businesses never need it. If you do port, it happens in the background while calls already flow to the AI, and the day it completes, nothing changes for your callers.
The two everyday setups
The same number, two ways to point it.
A. The flip
Caller dials 0800
Your carrier
one setting: where calls go
Reception
on standby
AI front door
B. The dial
Caller dials 0800
Your carrier
Our routing number
we choose the split
AI front door
Reception
Both setups keep the same 0800, keep caller recognition working, and keep reception fully intact until you choose otherwise. The port, if and when it happens, changes ownership behind the scenes, not this picture.
What stays the same for your callers
The number they dial.
Your 0800 never changes, at any stage.
Recognition.
The caller's number passes through, so regulars are greeted by name and their history follows them.
Your fallback.
Reception or your current menu stays ready to take calls back at every stage, until you decide it isn't needed.
Every step is designed to be undone. Go-live is a routing change that takes effect immediately and reverses in minutes. Porting, if you choose it, runs invisibly behind calls that are already flowing. You are never one switch away from a bad day.
See it on your own line.
Book a migration walkthrough and we'll map the flip, the dial, and, if you want it, the port against your current setup.
Verified against the Commerce Commission's number portability determination, NZ Telecommunications Forum operations documentation, and carrier product guidelines.